Gas Services
Emergency Gas Service in Ontario
Two Kinds Of Emergencies
Emergency gas calls generally fall into two categories: appliances that have failed, like a furnace or water heater losing heat or hot water, and situations involving suspected gas leaks or carbon monoxide. These require very different responses. A failed appliance is an inconvenience that needs prompt attention, while a suspected leak is a safety situation requiring evacuation and outside help before anyone touches the appliance.
For a no heat or no hot water call, tell HeatNest which appliance failed, when it stopped and whether vulnerable people are affected. We can discuss the available appointment window and required diagnosis. Scheduling and parts availability need confirmation when you call; do not rely on an advertised emergency label as an arrival guarantee.
Service Inclusions
- ✓ Same day response
- ✓ No heat emergencies
- ✓ Appliance shut offs
- ✓ Safety inspections
Typical price range
$250 to $875
Typical Ontario price range before tax. Your actual price depends on your equipment, parts and access, and is confirmed after we assess the job.
Get a tailored estimate →If You Smell Gas
If you smell gas anywhere in your home or a carbon monoxide alarm sounds, this is never something to wait out for a technician. Leave the property immediately, call 911 or your gas utility from outside, and do not attempt to find the source, open windows, or operate switches inside. Only once emergency responders confirm the area is safe should any appliance be inspected or repaired, and that inspection should never be attempted by the homeowner.
When To Call
No Heat In Cold Weather
A furnace that stops working during winter is one of the most common reasons homeowners call for emergency gas service, especially overnight.
No Hot Water Suddenly
A water heater that stops producing hot water with no warning can indicate an ignition failure or a safety switch that's tripped.
Gas Appliance Shutting Off Repeatedly
An appliance that keeps shutting down on its own may be protecting itself from an unsafe condition and needs prompt diagnosis.
Smell Of Gas Or CO Alarm Sounding
This is not a standard emergency call, it requires leaving the home and contacting 911 or your gas utility before calling anyone else.
How We Respond
- 01
When you call, we ask about the specific symptoms
And urgency to understand whether this is a comfort emergency or a safety situation requiring different guidance.
- 02
No heat and no hot water calls are prioritized
And we give you an honest estimate of timing based on current technician availability, not a blanket promise.
- 03
Once a technician arrives
They identify the cause of the failure and explain your options, including temporary measures if parts need to be ordered.
- 04
Where possible, the issue is resolved on the spot
; if a part isn't available immediately, we explain realistic next steps and timing.
What Affects Price
Emergency Call Pricing
Emergency visits, particularly outside standard hours, typically cost more than a scheduled appointment due to the priority response involved.
Diagnosis Versus Repair
The initial diagnostic cost is separate from any parts or repair work needed once the cause of the failure is identified.
Temporary Measures
If a full repair requires ordered parts, any temporary measures to restore partial function are priced separately from the final fix.
When heat or hot water fails unexpectedly, getting an honest assessment of timing and cost matters more than anything else. HeatNest prioritizes emergency calls based on actual urgency and keeps you informed about realistic timing rather than making promises that can't be kept, so you can plan around the situation while repairs are arranged.
Be Prepared
A no heat call and a gas leak require completely different first responses
So understanding which situation you're in helps you act correctly and quickly.
Having your gas utility's emergency line saved
Alongside HeatNest's number means you won't waste time searching for it during a stressful moment.
Trying to fix an ignition
Or gas related issue yourself can create a more dangerous situation than the original problem.
Why Homeowners Choose HeatNest
HeatNest treats emergency gas calls with urgency but also honesty, explaining what's actually achievable given current scheduling rather than guaranteeing arrival times that depend on factors outside our control.
Honest Timing Estimates
We tell you a realistic window for arrival based on current workload, rather than promising guaranteed same day service we might not deliver.
Clear Safety Guidance
If your situation involves a suspected leak, we tell you immediately to evacuate and call 911 or your utility rather than dispatching a technician first.
Prioritized Response
No heat and no hot water calls are triaged ahead of routine scheduling so genuine emergencies get attention sooner than non urgent requests.
Common Questions
+How can I stay warm while a failed furnace is assessed?
If there is no gas smell or CO alarm, use only indoor rated electric heating as directed by its manufacturer and keep it clear of combustibles. Never heat a home with a barbecue, outdoor heater or kitchen oven. Arrange a safe alternative location if indoor conditions become unsafe.
+What counts as an emergency gas service call?
No heat in cold weather, a sudden loss of hot water, or a gas appliance repeatedly shutting itself off are typical emergency calls we prioritize.
+What should I do first if I smell gas in my home?
Leave the home immediately, call 911 or your gas utility from outside, and do not attempt to find the source or operate any switches inside.
+Is a carbon monoxide alarm the same kind of emergency as a gas smell?
Yes, treat it the same way. Leave the property, call 911 or your gas utility from outside, and don't go back in until it's confirmed safe.
+Does emergency service cost more than a regular appointment?
Ask for the current diagnostic charge, any after hours surcharge and what remains separate. Emergency pricing is not the same at every company or time of day. Request a clear total for the proposed work before approving parts, labour or a return visit.
+Can I try to fix a gas appliance myself while waiting for help?
No. Attempting to troubleshoot or repair a gas appliance yourself, especially during a suspected leak, can create a more dangerous situation than the original fault.
Where We Work
HeatNest provides emergency gas service to homeowners across Ontario, including Toronto, the surrounding GTA and nearby communities, prioritizing no heat and no hot water calls.
Acton · Adjala Tosorontio · Ailsa Craig · Ajax · Angus · Arva · Aurora · Aylmer · Ayr · Barrie · Bolton · Bowmanville · Bradford · Brampton · Brantford · Brooklin · Burford · Burlington · Caledon · Cambridge · Clarington · Collingwood · Courtice · Delaware · Dorchester · Dutton · East Gwillimbury · East York · Enniskillen · Erin · Etobicoke · Exeter · Fort Erie · Georgetown · Georgina · Glencoe · Grimsby · Guelph · Halton Hills · Hamilton · Hensall · Ilderton · Ingersoll · Innisfil · Keswick · Kilworth · King City · Kitchener · Komoka · Lincoln · London · Lucan · Markham · Midland · Milton · Mississauga · Mitchell · Mitchell Corners · Mono · Mount Brydges · New Tecumseth · Newcastle · Newmarket · Niagara Falls · Niagara on the Lake · Nobleton · North York · Norwich · Oakville · Orangeville · Orillia · Oro Medonte · Orono · Oshawa · Ottawa · Parkhill · Pelham · Pickering · Port Colborne · Port Stanley · Puslinch · Richmond Hill · Scarborough · Schomberg · Scugog · Shedden · Smithville · Springwater · St. Catharines · St. Marys · St. Thomas · Stratford · Strathroy · Sutton · Thamesford · Thorndale · Thornhill · Thorold · Tillsonburg · Toronto · Tottenham · Tyrone · Unionville · Uxbridge · Vaughan · Wasaga Beach · Waterloo · Welland · Whitby · Whitchurch Stouffville · Woodstock
What customers say about our emergency gas service
"Called in the morning, had someone here by mid afternoon. Friendly, careful and professional from start to finish."
"Great communication, I got a heads up before arrival and a clear summary of the work afterwards."
"The technician showed up on time, explained exactly what was wrong and had everything working the same afternoon. No upselling, just honest work."
Ready To Call For Help
Losing heat or hot water unexpectedly? Call HeatNest at (289) 801-7262 and we'll prioritize your call and give you an honest timeframe for help.