Privacy Policy

HeatNest respects your privacy. This policy explains what personal information we collect when you visit HeatNest.ca, call us or book a service visit, how we use it, and the choices you have. We follow the principles of Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

Information we collect

• Contact details you give us, such as your name, phone number, email and service address.
• Details about your home equipment and the problem you describe.
• Records of the work we perform, invoices and payment confirmations.
• Basic technical data from your browser, such as pages viewed and device type, collected to keep the site working well.

How we use it

• To schedule visits, prepare our technicians and complete the work you request.
• To send quotes, invoices, reminders and follow up on completed jobs.
• To meet warranty, safety and record keeping obligations.
• To improve our website and services.

We do not sell or rent your personal information.

Sharing

We share information only when needed to serve you: with equipment manufacturers for warranty claims, with payment processors, with service providers that help run our business, or when the law requires it. Each is expected to protect your information.

Cookies and third party tools

Our site may use cookies and services such as Google Maps to show our service area. These providers may collect technical data under their own privacy policies. You can block cookies in your browser settings, though some features may stop working.

Retention and security

We keep records only as long as needed for the purposes above or as required by law, and we use reasonable physical, electronic and administrative safeguards to protect them.

Your choices

You may ask to see, correct or delete the personal information we hold about you, or withdraw consent to marketing messages at any time.

Contact us

Questions about privacy can be sent to info@heatnest.ca, by phone at (289) 801-7262, or by mail to 71 Orfus Rd, North York, ON M6A 1M4.